Emails are failing or sending slowly

Incident Report for Builder Prime

Resolved

This incident has been resolved.
Posted Dec 19, 2025 - 12:20 EST

Monitoring

We've been able to implement a temporary workaround for the problem that our service provider is experiencing. We will continue to monitor and remove the temporary workaround once resolved.
Posted Dec 19, 2025 - 11:59 EST

Investigating

We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
Posted Dec 19, 2025 - 11:53 EST
This incident affected: Integrations (Email Delivery).