Email sending is currently unavailable in Builder Prime

Incident Report for Builder Prime

Resolved

This incident has been resolved.

Posted Feb 29, 2024 - 14:06 EST

Monitoring

We are starting to see emails go through successfully again! We are closely monitoring and will be in touch soon with further updates and information.

Posted Feb 29, 2024 - 13:28 EST

Identified

We are continuing to work with our service provider to restore the email service.

Posted Feb 29, 2024 - 12:02 EST

Update

We are continuing to monitor for any further issues.

Posted Feb 29, 2024 - 11:07 EST

Monitoring

We're working with our email provider, and the email functionality should be reactivated shortly.

Posted Feb 29, 2024 - 11:06 EST

Investigating

We are having an issue with our email service provider. We are further investigating and working with our service provider.

Posted Feb 29, 2024 - 10:03 EST

This incident affected: API and Integrations (mailgun API, mailgun SMTP, mailgun Outbound Delivery, mailgun Inbound email processing).