We will need to take the Builder Prime app offline temporarily at 11:00pm EST to roll out some new features, bug fixes, and make system updates. Posted on
Apr 01, 2025 - 17:25 EDT
Resolved -
This incident has been resolved.
Mar 27, 12:31 EDT
Identified -
The issue has been identified and our partners are working on a fix right now.
Mar 27, 11:27 EDT
Investigating -
We are seeing elevated errors when processing ACH payments in Builder Prime. We have escalated with our payments partners and are closely monitoring the situation.
Mar 27, 10:43 EDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 23:15 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 EDT
Scheduled -
We will need to take the Builder Prime app offline temporarily at 11:00pm EST to roll out some new features, bug fixes, and make system updates.
Mar 20, 19:04 EDT
Resolved -
This has been resolved
Mar 18, 17:21 EDT
Monitoring -
Message delivery appears to be returning to normal as we await official word
Mar 18, 16:51 EDT
Identified -
There are intermittent issues with receiving text messages from T-Mobile users. This issue has been escalated to the highest levels and is currently being worked on directly with T-Mobile. We are working to get updates as soon as possible and will keep everyone up to date as we find out more.
Mar 18, 10:07 EDT