All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web and Mobile Apps ? Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
HelloSign eSignature Integration Operational
90 days ago
100.0 % uptime
Today
Google Calendar Integration Operational
90 days ago
100.0 % uptime
Today
Gmail Integration Operational
90 days ago
100.0 % uptime
Today
Zapier Integration Operational
90 days ago
100.0 % uptime
Today
QuickBooks Online Integration Operational
90 days ago
100.0 % uptime
Today
QuickBooks Desktop Integration Operational
90 days ago
100.0 % uptime
Today
Stripe Payments Integration Operational
90 days ago
100.0 % uptime
Today
Google Apps Calendar Operational
Google Apps Gmail Operational
Email Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
eversign ? Operational
90 days ago
100.0 % uptime
Today
Text Messaging Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2025

No incidents reported today.

Mar 27, 2025
ACH payment errors
Resolved - This incident has been resolved.
Mar 27, 12:31 EDT
Identified - The issue has been identified and our partners are working on a fix right now.
Mar 27, 11:27 EDT
Investigating - We are seeing elevated errors when processing ACH payments in Builder Prime. We have escalated with our payments partners and are closely monitoring the situation.
Mar 27, 10:43 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025
Issues logging in
Resolved - This issue has been resolved
Mar 25, 15:18 EDT
Monitoring - We haven't received an official update yet, but authentication seems to be working again.
Mar 25, 14:52 EDT
Identified - Our authentication service provider has identified the issue and is working to mitigate right now: https://status.auth0.com/incidents/6cv20z0sj11k
Mar 25, 14:40 EDT
Update - We are currently tracking the issues in region US-4 here: https://status.auth0.com/

Users who are already logged in are not affected, but new attempts to login are mostly failing. We are looking for workarounds.
Mar 25, 14:28 EDT
Investigating - We're seeing issues with authentication and logging in
Mar 25, 14:15 EDT
App is down
Resolved - Activity has returned to normal. We are continuing to investigate root cause.
Mar 25, 12:20 EDT
Monitoring - The app has restarted and activity appears to be returning to normal. We are monitoring and investigating root cause.
Mar 25, 11:57 EDT
Investigating - We are currently investigating
Mar 25, 11:52 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Upcoming Downtime for Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 23:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 EDT
Scheduled - We will need to take the Builder Prime app offline temporarily at 11:00pm EST to roll out some new features, bug fixes, and make system updates.
Mar 20, 19:04 EDT
Mar 19, 2025

No incidents reported.

Mar 18, 2025
SMS Delivery Issue with T-Mobile
Resolved - This has been resolved
Mar 18, 17:21 EDT
Monitoring - Message delivery appears to be returning to normal as we await official word
Mar 18, 16:51 EDT
Identified - There are intermittent issues with receiving text messages from T-Mobile users. This issue has been escalated to the highest levels and is currently being worked on directly with T-Mobile.  We are working to get updates as soon as possible and will keep everyone up to date as we find out more.
Mar 18, 10:07 EDT
Mar 17, 2025
E-signature Service Disruption
Resolved - This incident has been resolved.
Mar 17, 12:56 EDT
Investigating - Our e-signature service provider has reported slowness and disruptions in their service. We are working to obtain an update on the service's status and fully restore it as soon as possible.
Mar 17, 12:00 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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